It is your responsibility to support the Maintenance Manager in maintaining the overall appearance of the Mineral Palace Property. The cleanliness of the property is a critical part of ensuring customer satisfaction and leaving a good impression. This position must be able to work independently as well as with others.

This job consists of cleaning the casino including clean and polish furniture, fixtures and slot machines. Clean windows, glass partitions and mirrors, gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, and vacuuming them. Service, clean, and supply restrooms in the Casino as well as the Gem Steakhouse. Clean hotel hallways, employee break room, back halls, meeting room and upstairs offices.

Must ALWAYS carry a radio with you to answer calls for cleaning requests. Always notify managers concerning need for major repairs.

LIFTING REQUIREMENT: UP TO 50 LBS.

*THIS POSITION REQUIRES A SOUTH DAKOTA GAMING LICENSE*

• Shuffle and deal cards as required for the blackjack play or any other assigned game.
• Apply knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
• Maintain chip tray at table in orderly fashion.
• Notify supervisor of any irregularities or customer concerns in a timely manner.
• Answer questions or inquiries from patrons.
• Perform other duties as assigned by an immediate supervisor or any manager.
• Excellent customer service skills.

 

Dealers are NOT allowed to play ANY card games in the Mineral palace or deal to ANY immediate family members.

*THIS POSITION REQUIRES A SD KEY GAMING LICENSE*

The main goal of the Floor Supervisor is to oversee gaming staff including circulating among casino tables and observing operations to ensure that all stations and games are covered for each shift, and that everyone adheres to the rules of the games.

The Floor Supervisor is in charge on every shift and works directly with the management staff on duty. The Floor Supervisor has a wide range of general responsibilities on a day-to-day basis which may include supervision of all staff members in the absence of management such as desk clerks, hotel staff, maintenance staff, bartenders, cocktail waitresses, blackjack dealers, restaurant staff, parking attendants, shuttle drivers, etc. You must be able to deal with employee issues and communicate with relevant managers.

A CURRENT GAMING LICENSE AND NAME TAG MUST BE WORN AT ALL TIMES

The Floor Supervisor must upheld and maintain:

• Good Customer Service
• Good Player Communications
• Team Oriented
• Professionalism/Integrity

 

 

 

Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guest requests and pursuing any issues to an end resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Pleasant attitude and excellent demeanor. Work well under pressure. Schedule Flexibility is necessary.

Duties and Responsibilities:

• Responds quickly to requests from guests, supervisors or management in a timely, friendly, and efficient manner and follows up to ensure guest satisfaction.
• Possesses knowledge of reservation and billing systems, maintains room availability and possesses knowledge of hotel products, rates, and special programs/emergency procedures.
• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Follows hotel’s credit policies.
• Be knowledgeable in all hotel facilities and local area.
• Provides a professional image at all times through appearance and dress.
• Follows and enforces company policies and procedures.
• Guest Service Agents (Front Desk) must have the ability to multitask, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.

You will be expected to complete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, any other necessary paperwork. This job requires standing 100% of the time (with exception of breaks).

SDCG LICENSE REQUIRED. 

Line Cooks are responsible for preparing assigned food items. They must follow the recipes and the portion control guidelines set by the food establishment.

• Set up their stations and restocking items.
• Follow recipes, portion controls, and presentation specifications as set by the restaurant.
• Restock all items as needed throughout shifts.
• Clean and maintain station in practicing good safety, sanitation, organizational skills.
• Understand and have knowledge to properly use and maintain equipment in station.
• Assist with cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
• Possess basic cooking skills
• Possess basic understanding of how to use food service equipment.
  • (Knives, Pots and Pans, ovens and grills, food processors and slicers.
• Understand and have knowledge of safety, sanitation, and food handling procedures.
• Have some sort of experience in prep or line cook.
• Team Oriented
• Problem Solving Ability.

REQUIRED to be Serv-Safe Certified within 60 days after hire date.

 

The Pit Boss plays a key leadership role on the casino floor, overseeing table game operations in a lively, fast-paced environment where guest experience and game integrity are top priorities. This position blends supervision, customer service, and operational awareness to ensure smooth, exciting, and well-controlled gameplay at all times.

A Pit Boss is responsible for maintaining the overall flow and atmosphere of the pit, supporting dealers, engaging with players, and addressing issues quickly and professionally as they arise. This role requires strong judgment, attention to detail, and the ability to thrive in a high-energy setting where no two shifts are ever the same.

Candidate must have a SDCG gaming license.

Key Responsibilities Include:

• Supervising table game operations to ensure games run efficiently, fairly, and in compliance with casino policies.
• Assisting the Table Games Manager with promotions and administrative needs.
• Maintaining a positive and professional gaming environment by monitoring player conduct, alcohol consumption, and table etiquette.
• Supporting and guiding dealers, including managing rotations and stepping in when needed to maintain game flow.
• Anticipating operational needs such as chip inventory, table fills, and staffing adjustments.
• Resolving player concerns or disputes promptly while preserving a welcoming and entertaining atmosphere.
• Building rapport with guests to enhance their experience and encourage return play.
• Monitoring table activity and performance to ensure smooth transitions and accurate reporting.
• Completing required documentation and overseeing scheduled operational procedures.

The Ideal Candidate:

• Enjoys a fast-paced, people-focused environment.
• Demonstrates strong leadership and decision-making skills.
• Communicates clearly and professionally with both guests and staff.
• Remains calm and confident under pressure.
• Has a passion for gaming, hospitality, and creating memorable guest experiences.

This role is perfect for individuals who thrive on energy, interaction, and responsibility, and who take pride in being at the center of the casino floor action.

*THIS POSITION REQUIRES A SD GAMING LICENSE*

A Players Club Representative plays a vital role in enhancing the guest experience at our casino. This position is responsible for managing player accounts, providing exceptional customer service, and ensuring that all guests feel valued and engaged. The ideal candidate will have strong leadership skills, a knack for conflict management, and a passion for the gaming industry.

• Assist guests with inquiries regarding their Players Club accounts and benefits.
• Handle cash transactions accurately and efficiently while maintaining a balance cash drawer.
• Provide outstanding guest services by addressing concerns and resolving conflicts in a professional manner.
• Supervise the Players Club area to ensure a welcoming environment for all patrons.
• Manage promotional events and activities to enhance player engagement and loyalty.
• Maintain accurate records of guest interactions and transactions using basic math skills.
• Collaborate with other departments to ensure seamless service delivery across the casino.
• Train and mentor new staff members on customer service protocols and operational procedures.
• Experience in guest services or customer service roles, preferably in a casino environment.
• A passion for the gaming industry and commitment to providing exceptional customer experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays and required for business needs.

 

 

Servers must be able to work with the public, hosts, cooks, and bussing staff to meet this goal. All employees will be courteous and respectful to everyone that they work with.

• Full knowledge of all food and beverage offerings.
• Provide information and explain Players Club benefits, property amenities and marketing promotions.
• Review any changes to menu and/or specials.
• Greet and seat guests.
• Bus tables as necessary.
• Independent Cashier.
• Prepare and/or deliver guests beverage orders.
• Promptly deliver guests food ensuring quality and accuracy.
• Attend to guest during their ENTIRE dining experience.
• Maintain cleanliness and organization of restaurant and lounge area.
• Required to be responsible to work with till and turn in balanced.
• Follow all Mineral Palace departmental safety policies and procedures.
• Effectively communicate orally and in writing.
• Required to be dressed in uniform.

LIFTING REQUIREMENT: at least 50 lbs

The Table Games Manager is a management position responsible for the overall success, integrity, and competitiveness of the casino’s table games operation. This role combines people’s leadership, regulatory oversight, and strategic planning within a dynamic, high-energy casino environment. The Table Games Manager ensures that games are conducted fairly, efficiently, and in a way that delivers an exciting and memorable experience for both guests and staff.

Serving as a leader on and off the floor, the Table Games Manager oversees staffing, training, procedures, and performance while collaborating closely with other departments to support operational goals. This position requires strong organizational skills, sound judgment, and a forward-thinking mindset to keep the table games department operating at the highest level.

Candidate must have an SDCG Key gaming license or be able to obtain one.

Key Responsibilities Include:

• Leading the hiring, training, scheduling, and development of table games staff.
• Establishing, maintaining, and enforcing pit rules, procedures, and performance standards.
• Providing coaching, corrective action, and performance evaluations for dealers and supervisors.
• Managing staffing levels, including scheduling, shift coverage, and operational adjustments.
• Overseeing inventory and ordering of table games supplies and materials.
• Conducting team meetings to communicate expectations, updates, and operational priorities.
• Supporting and collaborating with other departments to enhance overall casino operations.
• Assisting with planning and executing promotions and initiatives related to table games.
• Ensuring accurate documentation, recordkeeping, and operational readiness.
• Leading by example with a positive, professional, and courteous attitude toward guests and employees.

Regulatory & Market Leadership:

• Maintaining thorough knowledge of and compliance with South Dakota Commission on Gaming regulations, ensuring all table games operations meet or exceed regulatory requirements.
• Staying informed on industry trends, emerging games, and market conditions to keep the casino’s table games offering competitive, innovative, and aligned with player expectations.
• Proactively identifying opportunities to enhance game mix, procedures, and guest experience while maintaining compliance and operational integrity.

The Ideal Candidate:

• Is a confident leader who thrives in a fast-paced, guest-focused environment.
• Demonstrates strong knowledge of table games operations and casino procedures.
• Balances regulatory responsibility with creativity and strategic thinking.
• Communicates clearly, leads with professionalism, and treats everyone with respect.
• Candidates must have a passion for gaming, hospitality, and continuous improvement.

This role is ideal for someone who enjoys being at the forefront of casino operations—shaping the guest experience, developing talent, and keeping the table games department competitive, compliant, and exciting.